The above table does not apply to special category personal data, which we will only process with your explicit oral or written consent.

 

Where your personal data is held

 

Information may be held at our offices and those of our third party service providers as described above (see 'Who we share your personal  data with)'

 

Some of these third parties may be based outside the United Kingdom.  For more information, including on how we safeguard your personal data when this occurs, see below: 'Transferring your personal data out of the United Kingdom'.

 

Promotional communications

 

We may use your personal data to update you (by email, telephone or post) about matters that might be of interest to you and/or information about our existing and new services.

 

We have a legitimate interest in processing your personal data for promotional purposes (see above 'How and why we use your personal data').  This means we do not usually need your consent to send you promotional communications.  However, where consent is needed, we will ask for this consent separately and clearly.

 

We will always treat your personal data with the utmost respect and never share it with other organisations for marketing purposes.

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You have the right to opt out of receiving promotional communications at any time by:

 

• Advising us by email (mike@qualityfutures.co.uk)

• Using the 'unsubscribe' link in promotional emails

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We may ask you to confirm or update your marketing preferences if you instruct us to provide further  services in the future,  or if there are changes in the law, regulation, or the structure  of our business.

 

Who we share your personal data with

 

We would expect to share personal data with:

 

• Professional colleagues who we work with on your behalf, eg coaches used to deliver our training, specialist advisers such as lawyers and accountants;

• Our banks and our insurance brokers;

• External auditors, eg in relation  to the preparation of our accounts;

• External service suppliers that we use to make our business more efficient, eg document destruction, document storage and Information Technology providers.

 

We only allow our service providers to handle your personal data if we are satisfied they take appropriate   measures to protect your personal data.  We also impose contractual obligations on service providers to ensure they can only use your personal data to provide services to us and to you.

 

We may disclose and exchange information with law enforcement agencies and regulatory bodies to comply with our legal and regulatory obligations.

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We  may also need to share some personal data with other parties, such as potential buyers of our business or during a re-structuring.   Usually, information will be anonymised, but this may not always be possible. The recipient of the information will be bound by confidentiality obligations.

 

How long your personal data will be kept

 

We will keep your personal data after we have finished advising or acting for you.  We will do so for one of these reasons:

 

• To respond to any questions, complaints or claims made by you or on your behalf;

• To show that we treated  you fairly;

• To keep records required by law.

 

We will not retain your data for longer than necessary for the purposes set out in this policy. Different retention periods apply for different types of data.

 

When it is no longer necessary to retain your personal data, we will delete  it.

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Transferring your personal data out of the United Kingdom

 

To deliver services to you, it is sometimes necessary for us to share your personal data outside the United Kingdom, eg:

 

• With your and our service providers located outside the UK. Specifically our website and learning platform providers are both  located outside the UK but each confirms they comply with UK GDPR;

• If you are based outside the United Kingdom;  

• Where there is an international dimension to the matter on which we are advising you.

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When it is necessary for us to share your personal data outside the United Kingdom, we will take steps to ensure your data is protected to an equivalent standard as within the United Kingdom.

 

Keeping your personal data secure

 

We have appropriate security measures to prevent personal data from being accidentally lost, or used or accessed unlawfully. We limit access to your personal data to those who have a genuine business need to access it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

 

We also have procedures in place to deal with any suspected data security breach.  We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

 

If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud,  identity theft, viruses and many other online problems, please visit www.getsafeonline.org   Get Safe Online is supported by HM Government and leading businesses.

 

Your Access rights

 

You have the following rights, which you can exercise free of charge: